We change the way people think and communicate.
Adette is a specialist in verbal and non verbal communication. This includes the art of reading and uncovering the unspoken. Part of the KnowledgeCore approach is to train your people to take responsibility for their communications and outcomes.
In house training workshops:
We’re known for transforming behaviour, and increasing our clients’ ability to win new business.
We do this by embedding the skills that deliver results. We transform mindsets, giving your team the ability to identify the unspoken needs and expectations that if met, deliver straight to the bottom line. That allows us to stand by our results that in the past 12 months we consistently deliver an 85% win rate when coaching teams in specific pitches.
We teach them to draw out and understand the intentions, motivations and wants of your clients & specialise in the following areas:
Neuroscience has now proven that 70% of training doesn’t stick, and hence doesn’t result in behavioural change. For people to really ‘get it’ and change their behaviours they need ongoing coaching. We’re known for embedding skills within teams to ‘do it their way’; for giving individuals the confidence to be themselves, while growing the bottom line.
By revealing the lens through which your customers view the experience of working with you (and your competitors), we help you identify ways to increase your share of their business. Our methodologies uncover the unspoken needs, expectations and ‘rules’ of the relationship, so you not only listen to what your customers say, you understand what they really need and want. Once you have this understanding, your role is to capitalise on it – and we can also help you with that.
In today’s market, satisfaction does not equal loyalty. Nor does high Net Promoter Scores (NPS). We dig below NPS to clarify the current drivers of loyalty in your market so you can ensure your client interactions go way beyond mere satisfaction. By uncovering why your clients would or wouldn’t refer you to others, we identify the unspoken agendas, needs and expectations they have of your relationship. This provides the insights you need to deliver exceptional customer experiences, outcomes and value that drive both loyalty and revenue.
We identify the crucial brand touchpoints or contact points that differentiate you from your competitors and drive ongoing customer loyalty and trust. We’re looking for the key points across the business model that are fundamental to ensuring a ‘base line of satisfaction’, and those that generate loyalty and with that increase revenue.
By revealing the lens through which your customers view the experience of working with you (and your competitors), we help you identify ways to increase your share of their business. Our methodologies uncover the unspoken needs, expectations and ‘rules’ of the relationship, so you not only listen to what your customers say, you understand what they really need and want. Once you have this understanding, your role is to capitalise on it – and we can also help you with that.
In today’s market, satisfaction does not equal loyalty. Nor does high Net Promoter Scores (NPS). We dig below NPS to clarify the current drivers of loyalty in your market so you can ensure your client interactions go way beyond mere satisfaction. By uncovering why your clients would or wouldn’t refer you to others, we identify the unspoken agendas, needs and expectations they have of your relationship. This provides the insights you need to deliver exceptional customer experiences, outcomes and value that drive both loyalty and revenue.
We identify the crucial brand touchpoints or contact points that differentiate you from your competitors and drive ongoing customer loyalty and trust. We’re looking for the key points across the business model that are fundamental to ensuring a ‘base line of satisfaction’, and those that generate loyalty and with that increase revenue.
“Adette’s training although 4 years ago, is still with me. And it’s because it was so thorough that I’m now very focused on questioning prospects so that I can understand their needs and frame my services to meet these needs. I use her training each time I meet with a prospect and it’s helped me to win more work. What Adette taught me is now part of how I talk to clients and prospects. For example, I had a client I thought I could help with business restructuring. The first part of the project was an $8,000 review that led to another $40,000 assignment. Before Adette’s training, I don’t think I would have put the proposition to him. I would have waited for him to come to me.”
– Partner RSM
At KnowledgeCore, we believe you can tell a lot about a person over a coffee and a conversation. If you’d like to find out whether we can actually help you, and are the sort of firm you could work with, then the coffee is on us.
Here are some examples of the outcomes we've devlivered in our assignments